FAQS & POLICIES
Everything you need to know aboutbuying and selling with MonVaults.
FREQUENTLY ASKED QUESTIONS
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Yes. Every watch offered by MonVaults is thoroughly inspected and authenticated before it is listed for sale.
Our authentication process includes verification of the movement, case, dial, bracelet, serial numbers, and overall condition. We only sell genuine luxury timepieces and stand behind every watch we offer.
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Each watch undergoes a detailed inspection by experienced specialists using industry-standard authentication procedures.
We examine:
* Movement and internal components
* Serial and reference numbers
* Dial, hands, bezel, and case
* Bracelet and clasp
* Service history (when available)
Any watch that cannot be fully verified will never be listed for sale.
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We offer a 7-day return period for eligible purchases.
If your watch arrives significantly different from its description or has an undisclosed issue, please contact us within 7 days of delivery.
Returned watches must:
* Be in the same condition as received
* Include all accessories and documentation provided
* Not show signs of additional wear or modification
Please note that final sale or consignment items may not be eligible for return.
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Orders are typically processed within 1–2 business days after payment is received.
Estimated delivery:
* Canada: 1–3 business days
* United States: 2–5 business days
* International: 3–10 business days
Every shipment is fully insured and includes tracking.
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Yes. MonVaults ships to most countries worldwide.
International customers are responsible for any applicable customs duties, import taxes, or local fees imposed by their destination country.
If you’re unsure whether we ship to your location, simply contact us before placing your order.
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Selling your watch is quick and straightforward.
Simply submit:
* Brand and model
* Reference number
* Year (if known)
* Condition
* Photos of the watch
* Box and papers (if available)
Our team will review your submission and provide a competitive offer or consignment proposal. If accepted, we’ll guide you through the secure shipping or local meeting process.
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Yes. We accept selected luxury watches as trade-ins toward another purchase. Contact us with your watch details for an evaluation.
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We accept:
* Bank Wire Transfer
* Interac e-Transfer (Canada)
* Cash (by appointment)
* Other payment methods may be available upon request.
AUTHENTICITYGUARANTEE
Every watch is 100%authentic andprofessionally verified.
7-DAY RETURNPOLICY
Not satisfied?Return your watch within 7 days of delivery.
SECURE & INSUREDSHIPPING
Allorders are fully insured and shipped with trusted couriers.
SAFE & SECUREPAYMENTS
Your payment and perscnal information are always protected.
OUR COMMITMENT
QUALITY. INTEGRITY. TRUST.
At MonVaults, we are committed to providing an exceptional experiencethrough transparency, integrity, and unmatched service.